PRIVACY POLIY

Introduction The Five Senses Tours & Travel (“we,” “us,” or “Five Senses”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, mobile pages, online booking system, email communications, and other online services (collectively, the “Services”). By using our Services you accept the practices described in this Policy.
Information We Collect a. Information you provide directly

Contact details: name, email address, phone number, postal address.
Booking information: travel dates, passenger names, passport/ID details (when required for bookings), travel preferences, payment information (credit/debit card details handled via secure payment processors).
Communications: messages, inquiries, survey responses, reviews, and other content you submit.
Account info: username, password, profile preferences if you create an account.

b. Information collected automatically

Usage and analytics: pages visited, clicks, session length, referral source, device type, browser, IP address, and geolocation data (general city/region level).
Cookies and similar technologies: persistent and session cookies, local storage, pixel tags.

c. Information from third parties

Marketing and social networks: information from social media platforms if you connect accounts.
Service providers and partners: data from payment processors, travel suppliers, and data enrichment services.

Provide, operate, and maintain the Services.
Process bookings, payments, cancellations, refunds, and travel documentation.
Communicate with you about bookings, travel updates, customer service, and questions.
Send marketing communications (with consent where required) about offers, promotions, and newsletters.
Personalize content, offers, and recommendations.
Improve and analyze our Services, troubleshoot issues, and protect against fraud and abuse.
Comply with legal obligations and respond to legal requests.

Legal Bases for Processing (where applicable) If you are in a jurisdiction requiring legal bases (e.g., EU/UK), we process your data based on:

Performance of a contract (e.g., bookings).
Consent (e.g., marketing communications).
Legitimate interests (service improvement, fraud prevention, direct marketing where permitted).
Legal obligations.

Travel suppliers and partners (hotels, carriers, guides, insurance providers) to fulfill bookings.
Payment processors and financial institutions to process payments.
Service providers and vendors (IT, hosting, analytics, CRM, marketing platforms) who perform services on our behalf under confidentiality obligations.
Legal and regulatory authorities when required by law or to protect rights, safety, or property.
Business transfers: in connection with a merger, acquisition, sale of assets, or bankruptcy (with notice to affected users where required). We do not sell personal information for money. Where “sale” is defined by local law, we will disclose relevant rights and opt-outs.

Cookies and Tracking Technologies We use cookies and similar technologies to provide core site functions, remember preferences, analyze usage, and serve marketing. You can manage or reject cookies via your browser settings or the cookie control tool on our site. Blocking cookies may reduce functionality.
Third-Party Sites and Links Our site may link to third-party websites, widgets, or partners. This Policy does not apply to third-party sites. We are not responsible for their content, privacy practices, or policies. Review third-party privacy notices before sharing personal information.
Security We implement reasonable administrative, technical, and physical security measures to protect personal data. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.
International Transfers Your information may be processed and stored in countries other than your own, including the United States. When we transfer data across borders, we use safeguards required by applicable law (contractual protections, approved transfer mechanisms, or other lawful means).
Data Retention We retain personal information as long as necessary to provide Services, for legal or business purposes, or as required by law. Retention periods vary by data type and legal obligations. When no longer needed, we delete, anonymize, or aggregate the information.
Your Rights and Choices Depending on your jurisdiction, you may have rights including:

Access: request a copy of the personal data we hold about you.
Correction: request correction of inaccurate or incomplete data.
Deletion: request deletion of your personal data (subject to legal exceptions).
Portability: request transfer of your data in a commonly used format.
Restriction/objection: request restriction of processing or object to certain processing (including direct marketing).
Withdraw consent: where processing is based on consent, you may withdraw it at any time (this does not affect processing prior to withdrawal). To exercise any rights, contact us as below. We may need to verify your identity before fulfilling requests. We will respond within applicable legal timeframes.

Marketing and Opt-Outs You can opt out of marketing emails by using the “unsubscribe” link in emails or by contacting us. Transactional messages (booking confirmations, travel updates) are not optional.
Children Our Services are not directed to children under 16 (or higher age required by local law). We do not knowingly collect personal information from children without parental consent. If you believe we have collected such data, contact us to request deletion.
Changes to This Policy We may update this Privacy Policy. We will post the revised policy with a new effective date and, where required, provide notice of material changes. Continued use of the Services after changes signifies acceptance.
Contact Us For questions, data requests, or privacy concerns, contact: The Five Senses Tours & Travel Email: info@thefivesensesboutiquehotel.com (replace with actual address) Mail: [Company Address — replace with actual address] Attn: Privacy Officer